MEP Online Services

Important notice to clients - On April 2, 2014 we updated the MEP Online system. This update may have impacted your ability to access your information. Here are the instructions to recover your information.


Changes to the Maintenance Enforcement Program in 2012/13

In April, the province announced that the Maintenance Enforcement Program would consolidate its regional offices into one office location in New Waterford. The new office is expected to be complete in Spring 2013. During this time, all regional offices will be closed and caseloads transferred to the Sydney office. Following are key changes clients should be aware of:

  • The Dartmouth, Kentville and New Glasgow offices are now closed to the public. The Amherst and Sydney offices remain open.
  • As of Oct. 1, 2012, there is no walk-in service available to clients. Appointments can be made to see enforcment officers in the Amherst and Sydney offices. As of Oct. 1, 2012, no payments will be accepted in offices.
  • All MEP offices will be closed to the public as of Jan.1, 2013.

There are a few important steps to remember:

  • Know your case and pin number - you need these to access information about your case via the toll-free Infoline service and MEP Online, the secure client website. If you do not know your case and pin number, please call 424-0934 (Metro), toll free in NS 1-855-322-0934, or e-mail nsmep@gov.ns.ca and someone will assist you.
  • Ensure your mailing address and phone number(s) are up to date.
  • As caseloads are being transferred to the new office, your caseworker may change. Payors and recipients can contact the program via the toll-free Infoline (info above) or email nsmep@gov.ns.ca and your call or e-mail will be directed to your current Enforcement Officer.
  • Ensure any messages you leave on Infoline are detailed to help us determine the nature of your call and help you as quickly as possible.
  • Ensure you are enrolled to make payments online and receive payments by direct deposit.
  • Mail all cheques to:
    Nova Scotia Maintenance Enforcement Program
    Central Payment Processing Centre
    PO Box 803
    Halifax, NS B3J 2V2 Canada
  • Watch for changes and improvements to MEP Online (http://novascotia.ca/just/mep/) that will make even more information and services available online.

We apologize for any inconvenience this transition may cause and ask for your continued patience. If you have questions or concerns please call (902)-424-0934 in metro, 1-855-322-0934 toll-free in Nova Scotia or email nsmep@gov.ns.ca.

MEP Electronic & Online Services

We at the Maintenance Enforcement Program are always trying to make it easier for you to make or receive payments and get information about your file. So we are introducing a new online service to make that information available to you whenever you want it. We’re also introducing electronic banking for those who prefer using Internet banking or telephones or bank machines for payment convenience. Our system is not changing; just the options available to you. Read below for more information.

MEP Online

Our new service allows you to get secure automated information about your account 24 hours a day, 7 days a week. Log on to MEP Online for any arrears balance owing on your file, current enforcement actions in place or the current status of your file.

Please note that the information provided by MEP Online is updated once a day, at approximately midnight. If a recent transaction does not appear, please check back the next day for up-to-date information.

To logon, to MEP Online you will need:

  • Your MEP Case ID
  • Your Personal Identification Number (PIN)
  • You will also need to identify yourself as either the Payor (person ordered to pay support) or the Recipient (the person ordered to receive support)

If you don’t know your Case ID or your PIN, call the office where your file is located. The automated information that you receive on this site is updated on a daily basis. In the unusual circumstance that there is a discrepancy, leave a message and request a call back through the INFOLINE at 424-0050 in Metro Halifax, and toll free at 1-800-357-9248. To keep your information secure, do not share your Personal Identification Number with anyone.

Before accessing MEP Online we'll offer you some some technical advice on using the service. You will then be shown a User Access Agreement which you will have to accept in order to proceed.

» Proceed to MEP Online Access

Electronic Payments

Electronic Banking

We can now accept Maintenance payments through electronic and telephone banking. This new option will allow maintenance payments to be made through the Internet, via telephone or through banking machines. It’s just like paying any other bill online:

  • Go to your bank website
  • Look in the Pay Bills section
  • Click on the Nova Scotia Maintenance Enforcement Program
  • Use your Maintenance Enforcement Program Case number as the account or bill identification number

Payors may wish to use the "recurring payment" option to have their maintenance payment automatically deducted from their accounts and forwarded to the Maintenance Enforcement Program on a regular basis.

Western Union: New payment method at MEP

In addition to paying by electronic banking, MEP is pleased to announce that payors can also pay through Western Union money transfer service. Western Union accepts cash and credit card payments as well as debit card transactions. For more information, visit www.westernunion.ca or Western Union Quick Collect.

Credit card or debit card transactions can be made by calling 1-800-235-0000. You can also find an agent location by calling that number.

When paying by Western Union Quick Collect, please note the following:

  1. Enter Nova Scotia Maintenance Enforcement Program as the Payee (pay to)
  2. Code City is NSMEO
  3. Be sure that your name and MEP Case ID are correctly entered/written on the form.

Reminder to Enroll in Direct Deposit

This is the quickest way for you to receive your payments if the payor deposits the money using electronic banking. If you do not yet have your payment deposited to your account, please contact the MEP to have the direct deposit application forms sent to you, or download the forms below. If you change banks or accounts, be sure and tell MEP right away.