Procedures and conduct policy for hearings: Residential Tenancies

The Residential Tenancies Hearings - Procedures and Conduct Policy (Policy 28) explains that residential tenancy officers need to be neutral (fair) and professional when dealing with residential tenancy disputes. It also describes the procedures and guidelines an officer needs to follow when holding a hearing.

This policy outlines that residential tenancy officers need to be neutral (fair) and professional when dealing with residential tenancy disputes.

Information includes:

• guidelines that residential tenancy officers need to follow when holding a hearing
• procedure for calling in to a conference call for a hearing
• responsibilities of the officer when starting a hearing
• responsibilities of the officer during the hearing
• responsibilities of the participants during the hearing
• media participation