Getting Access to Patient Lab Values - FAQ

e-Health

Drug Information System - Frequently Asked Questions about Access to Lab Values

Why is access to patient lab values being provided to community pharmacists?

The Department of Health and Wellness provides access in support of the Nova Scotia College of Pharmacists’ Standards of Practice: Testing.

Is there a cost to pharmacies or pharmacists for this access?

No, there is no cost.

Are there technical requirements for this access?

In order to access SHARE, pharmacies need to download and install a software product called Microsoft Azure VD, provided by the Department of Health and Wellness at no cost. It is very important for pharmacies and private healthcare organizations to register their challenge and response questions online so that the helpdesk can authenticate the user when they call.

Will pharmacies be required to sign an agreement with the Department of Health and Wellness for this access?

Yes, pharmacies are required to sign the SHARE Access Agreement for Private Healthcare Organizations which outlines the responsibilities of both parties. This agreement will be provided to pharmacies.

Is there training required for pharmacists?

Yes, pharmacists are required to complete two online training modules (Privacy Zone, Fast Track) prior to receiving their SHARE user ID. Completion of these modules is monitored by the Department of Health and Wellness. The online location of the training modules will be provided; completion time for the two modules is approximately 30 minutes.

Are all of a patient’s lab values in SHARE?

The lab values available in SHARE depend on where the specimen was collected (private collection centre or hospital collection centre) and which hospital lab processed the specimen. Detailed information is provided to pharmacists as part of the required training.

Is there someone I can contact with questions?

Yes, you can contact SHARE@novascotia.ca if you have questions.