Telehealth FAQ


Q. What are the benefits of Telehealth?
A. Telehealth provides health care professionals and patients in rural communities access to health care services and information through the use of videoconferencing technology.

Q. How do I know if my local hospital is involved with the NSTHN?
A. NSTHN services are avsailable in all hospitals across Nova Scotia .

Q. Does my family doctor have access to this technology?
A. At the present time, individual practitioners have access to this technology through their local hospitals. Ask your doctor about accessing specialist services using the NSTHN.

Q. If I use the services of the NSTHN, does that mean I won't be able to meet face-to-face with my doctor?
A. No. Face-to-face meetings with your health care provider remain an integral part of health care delivery. Video consultations supplement, but do not replace, hands-on care.

Q. What health care programs use the NSTHN?
A. The NSTHN collaborates with a range of clinical programs across the province for the purpose of introducing and developing Telehealth-based applications for health care delivery. Current clinical programs include:

  • Dermatology
  • Genetics
  • Geriatrics
  • Lung Transplant
  • Mental Health
  • Oncology
  • Preoperative
  • Rehabilitation

Q. How does using Telehealth compare to a regular doctor's appointment?
A. Telehealth provides a different way to communicate with your doctor or other health care professional. Telehealth uses video-conferencing equipment to allow you to have an appointment with a healthcare professional, located outside your community. From your local hospital, you will be able to see and talk with the healthcare professional. The video-conferencing equipment includes a camera, microphone, and video monitor.

Q. I'm concerned about my privacy. Is videoconferencing confidential?
A. Yes. The communications lines used in telehealth are private and secure.

Q. Why would I want to use the NSTHN?
A. Videoconferencing provides a number of benefits for patients and their families:

  • Facilitates care closer to home
  • Reduces travel and expenses for patients and their families
  • Local providers and family can be more directly involved in care
  • Increased access to care
  • Increased patient satisfaction with care
  • Improved health outcomes

Q. I have no experience with a computer. Will I have to know how to use one in order to have my appointment by Telehealth?
A. No. There is a trained Telehealth person at the hospital in your community who will explain the process and be help make sure your appointment goes smoothly.

Q. As a patient, will I have to pay for using the services of the NSTHN?
A. No. The NSTHN supports health care sessions for patients (including approved education sessions) as part of government funded healthcare services.

Q. I'm a health care professional. How do I access NSTHN services?
A. If you would like to discuss the possibility of using Telehealth to enhance your clinical practice or provide educational opportunities for you or your patients, please contact the District Coordinator in your area. See our Contact Us page for details.