The Emergency Management Office (EMO) is responsible for maintaining a database of every civic address across the province. This database is then cross referenced with the landline telephone number, if one exists for each address. Call taking software used by 911 call takers will automatically display the phone number (even if it’s unlisted or unpublished), and the complete civic address information of the caller.
It is very important that everyone in your home or office knows the correct civic address. It is also a good idea to keep it posted by the phone. A civic address includes:
Example: 21 Mount Hope Avenue, Dartmouth, Halifax Regional Municipality
We can’t help you if we can’t find you.
Seconds can mean the difference between life and death in an emergency. Getting resources where they are needed as quickly as possible is vital. This is especially true when dealing with 911 emergencies. However, without clearly posted civic numbers to guide them, emergency responders can sometimes have difficulty locating the address of a 911 emergency.
Make sure that your civic number is posted in front of your home or business, and that it is clearly visible from the road day or night. This will assist police, firefighters and paramedics in being able to locate you as quickly as possible if an emergency should occur.
If the civic number is posted directly on your house or place of business ensure that there is sufficient light so it is visible from the roadway at night.
Civic numbers are relatively inexpensive and extremely effective. To find out how you can Sign up for Safety visit our provincewide list of civic sign suppliers.
Although the requirements for civic number posting may vary by municipality, here are a few simple tips to keep in mind:
* Civic address by-laws vary by municipality. For proper posting of you civic number please contact your municipal office.
Not sure of your civic number?
Contact the Emergency Management Office at 1-800-424-5620 (Mon-Fri, 8:30 a.m. to 4:30 p.m.).