News release

Emergency Call-takers, Dispatchers Honoured

The Emergency Management Office will honour the unsung heroes, who provide help to Nova Scotians in emergencies, during National Public Safety Telecommunicators' Week, April 13 to 19.

Across the province, 911 call-takers and emergency dispatchers work around the clock, 365 days a year, to protect the health, safety and property of Nova Scotians.

"Many lives are saved each year, thanks to the dedicated service of 911 call-takers and emergency dispatchers," said David Morse, acting Minister of Emergency Management. "They work with individuals in very stressful situations by swiftly contacting the appropriate emergency responder, such as police, fire or ambulance."

Hundreds of Nova Scotians rely on the expertise of public safety telecommunicators every day. From an initial call to 911 through to the dispatch of emergency responders, these skilled professionals are a key link in the provision of emergency services. They ensure a prompt and accurate emergency response through the collection of vital information, including the nature of the emergency and location.

"The skilled work they do enables rapid response and compassion in times of great distress," said Craig MacLaughlan, EMO's chief executive officer. "This week is an opportunity for us all to thank Nova Scotia's emergency call-takers and dispatchers for their hard work on our behalf."

The province's four 911 call centres in Dartmouth, Sydney, Truro and Kentville, employ 165 public safety telecommunicators, who handle about 170,000 calls per year. The Emergency Management Office is responsible for administering the provincewide 911 emergency reporting service and works closely with all emergency response agencies.

FOR BROADCAST USE:

The Emergency Management Office will honour the unsung heroes, who provide help to Nova Scotians in emergencies, during National Public Safety Telecommunicators' Week, Sunday (April 13th) to Saturday (April 19th)

Acting Minister of Emergency Management David Morse says the dedicated service of 9-1-1 call-takers and emergency dispatchers saves many lives each year.

They are a key link in the provision of emergency services, collecting vital information from callers and dispatching first-responders to the scene.

The province's four 9-1-1 call centres in Dartmouth, Sydney, Truro and Kentville, employ 165 public safety telecommunicators, who handle about 170-thousand calls per year.

-30-

Media Contact:

Jodi Sibley
Emergency Management Office 902-424-1906 E-mail: