Medavie's Emergency Medical Care Inc. to Assume Operation of Telecare Services

Health and Wellness

October 21, 2016 10:23 AM

Nova Scotians will continue to receive quality health-care advice and support through 811 when Medavie's Emergency Medical Care Inc. assumes operation of the service on Nov. 1.

McKesson Canada, the current vendor, has chosen to transition its telecare service over to Emergency Medical Care Inc. Provisions within the contract awarded in 2014 allows McKesson to move the existing contract to another vendor.

There will be no disruption or changes in the services as a result of this transfer. The same trusted, well-trained staff who currently answer calls will remain employed and the cost of the service will remain the same to taxpayers, as all provisions of McKesson's contract will move to the new company.

Telecare includes access to registered nurses who provide advice about everything from abdominal and chest pain to rashes, coughs, nausea and vomiting.

The service also provides support for smoking cessation and problem gambling through trained counselors. It is available around the clock in over 120 languages and last year, more than 120,000 Nova Scotians used the service.


FOR BROADCAST USE:

     Nova Scotia's Telecare service will be operated by

Medavie's Emergency Medical Care Inc. beginning November 1st.

     McKesson Canada, the current vendor, has chosen to

transition its telecare service over to Emergency Medical Care

Inc. Provisions within the contract awarded in 2014 allows

McKesson to move the existing contract to another vendor.

     The contract allows McKesson to assign the existing

contract to another vendor.
     
     The assignment will not result in service disruption or

changes, and Nova Scotians can continue to rely on the same

trusted, well-trained registered nurses and counselors who

currently answer calls.

     The service is available around the clock in over 120

languages and last year, more than 120,000 Nova Scotians

called the service.

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Media Contact: Tracy Barron
              902-424-4616
              Email: tracy.barron@novascotia.ca