Province Makes Cellphone Contracts Fairer

Published by Service Nova Scotia and Municipal Relations

Friday, February 15, 2013

The province is addressing Nova Scotians' concerns about cellphone contracts with changes announced today, Feb. 15. The Consumer Protection Act regulates cellphone contracts and protects consumers who enter into, or renew, contracts beginning May 1.

Quotes

“ Many Nova Scotians told us they felt trapped by their cellphone contracts, which is why we took action and passed this legislation. We're making sure Nova Scotians have access to clear and fair cellphone contracts that they can cancel at any time without huge penalties. ” Service Nova Scotia and Municipal Relations Minister John MacDonell

“ Students are a highly mobile population with tight budgets. They depend on cellphones as their primary means to stay connected with family, friends and employers. These changes will definitely help protect university and college students from unclear and unfair contracts. ” Jonathan Williams, executive director of Students Nova Scotia

Quick Facts

  • Cellphone companies must provide more information about minimum monthly costs and include it in advertising.
  • Providers will not be able to change major parts of a contract, including services, costs, fees or locations where the phone can be used, without consumers' permission.
  • Consumers will also be able to cancel their contract at any time.
  • Nova Scotians who are unhappy with their service and decide to change providers could pay as little as $50 to cancel contracts.
  • Consumers will still be responsible for buying out equipment if they cancel early.
  • The amendments only apply to consumer contracts signed after the regulations come into effect May 1.
  • Consumers are encouraged to be sure they understand contracts before signing.

Learn More

Media Contacts

Susan Tate
Service Nova Scotia and Municipal Relations
902-424-0112
E-mail:
Elizabeth MacDonald
Service Nova Scotia and Municipal Relations
902-424-2733
E-mail:

Images

Cellphone contracts will have to include more detail in plain language.
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Cellphone contracts will have to include more detail in plain language.
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Service Nova Scotia and Municipal Relations Minister John MacDonell says the province is making sure Nova Scotians have access to clear and fair cellphone contracts that they can cancel at any time without huge penalties.
Download high-res version
A cellphone is used to record a video during the event to announce fairness in cellphone contracts.
Download high-res version

Videos

Fairness in Cell Phone Contracts Announcement

Audio

Service Nova Scotia and Municipal Relations Minister John MacDonell says people now have to be told in clear, plain language what is included in contracts and the act addresses contract changes.
Mr. MacDonell says the legislation is about consumers, and having it effective May 1 gives them time to learn what it means.
Jonathan Williams, executive director of Students Nova Scotia says this is positive legislation, especially for students.