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Residential tenancies: telephone hearings

Tenants and landlords will now address disputes over the phone with a Residential Tenancy Officer, instead of meeting in person.

Hearings will be held using a toll-free telephone number, so landlords and tenants won’t need to travel to an Access Nova Scotia Centre. These changes will make the hearing process faster and more accessible.

Hearing process

The guides Exploring Your Options for Resolving Disputes and Mediation and Hearings explain how telephone hearings work.

The telephone hearing process will be the same as for in-person hearings, except:

  • the party making the application must serve a copy of the application and Notice of Hearing to the other party and return a Certificate of Service to the Residential Tenancies Program within 7 days of applying
  • evidence must be delivered to the other party and the Residential Tenancies Program at least 2 days before the hearing


If you cannot participate by phone, contact the Residential Tenancy Officer named on your Notice of Hearing to discuss options.


For more information, contact us.

Related information


The following guides have been updated to reflect the new process:

To view all Residential Tenancies guides, please visit Residential Tenancies guides webpage.

Residential Tenancies Policies

The following policies have been created to reflect the new process:

To view all Residential Tenancies polices please visit Residential Tenancies polices webpage.