Procurement Support

PROCUREMENT BUSINESS SYSTEMS SUPPORT

BUSINESS SYSTEMS SUPPORTED

WHO CAN ACCESS THIS SUPPORT*?

We support Government Departments, Agencies, Boards and Commissions, the Nova Scotia Health Authority (NSHA),  IWK, Municipalites, Provincial Academic Institutions and Regional Education Centres.

*Certain clients listed above will not be granted access to all Procurement systems

TYPE OF SUPPORT PROVIDED

For each of the systems detailed,  the Procurement Business Systems team provides support through a tiered model, together with training, subject matter expertise and advice, and participating with procurement process change (and in certain cases – leading this change).


HOW DO I GET ACCESS and/or SUPPORT?

Accessing support has gotten a lot easier - with a simple ticket form.  Clients are asked to complete the form - and simply submit.

WHAT SHOULD I EXPECT?

Once a ticket is submitted, you will receive an email confirming your ticket submission, along with a ticket number.

All submitted tickets are reviewed and triaged by a our Tier 1 Operations Support Coordinator.  Tickets may be resassigned to other Procurement Business Systems team members or responded to directly.

Our team will work to address your request as soon as possible.

If you require direct support, you can always call our support line at 902-424-5770.


If You Need Support - please complete the form below: