MSI Frequently Asked Questions

 

My Health Card is lost/stolen. How do I get a new one?

Contact MSI Registration and Enquiry Department by phone at
902-496-7008 or 1-800-563-8880 (toll free in Nova Scotia).

You may also email your change to MSI@medavie.ca.

The charge to replace a lost or stolen card is $10.00.

Does my card need to be renewed?

Yes. Nova Scotia Health Cards have a four-year term.

The expiry date is in relation to the duration of the card and not necessarily to the eligibility status of the individual. Renewal notices will be mailed three months prior to the expiry date. There is no charge to renew your card.

Why do Health Cards expire?

Health Cards expire to keep Nova Scotia residents’ Health Card information up-to-date.

How do I cancel a Health Card?

Contact MSI Registration and Enquiry Department by phone at
902-496-7008 or 1-800-563-8880 (toll free in Nova Scotia).

You may also email your change to MSI@medavie.ca.

How can I become an organ and/or tissue donor?

Organ donation is recorded on your Health Card. For further information, please call the MSI Registration and Enquiry Department at 902-496-7008 or 1-800-563-8880 (toll free within Nova Scotia).

Do I need to bring my health card each time I seek medical attention?

Yes. Please carry your signed Nova Scotia Health Card with you at all times. You must present it to the physician and/or hospital each time you need insured hospital or physician services.

A valid health card contains information needed by hospitals and physicians.

How do I inform MSI of a changed address

It is in your best interest to ensure that MSI has your most up-to-date contact information and mailing address. You can notify MSI of your change of address online, via the Government Online Services Website.

Or contact MSI by phone or email:

Telephone: 902-496-7008 or toll free 1-800-563-8880 in Nova Scotia
Telephone hours: Monday through Friday – 8:00 a.m. to 5:00p.m.

Mailing address: PO Box 500, Halifax NS B3J 2S1
Location address: 230 Brownlow Avenue, Dartmouth NS
E-mail address: MSI@medavie.ca

How can I get a Nova Scotia Health Card for my newborn?

Often the hospital will assign a Nova Scotia Health Card number to a newborn but the number is not active until MSI has been notified of the birth. New parents now have the option to apply to activate their newborn's Nova Scotia Health Card number when they register their baby's birth. This service is available at electronic kiosks located in each of the regional hospitals and the IWK. If a new parent consents to this service, the necessary information will be sent directly to Medavie Blue Cross on their behalf. The Health Card will be mailed out to the address provided within 10 business days.

If you choose not to apply at the kiosk, a form will be provided to you at the hospital or you can contact MSI at 902-496-7008 or 1-800-563-8880 (toll free in Nova Scotia) to register your newborn.

I am new to Nova Scotia. How do I register for a Health Card?

To register for a Health Card in Nova Scotia, you must call the MSI Registration and Enquiry Department at 902-496-7008 or 1-800-563-8880 (toll-free within Nova Scotia), to start the application process. Blank applications are not available.

Am I eligible for MSI if I travel outside the country?

If you are travelling outside Canada for a short period of time MSI will provide coverage for emergency medical services only, in accordance with the Nova Scotia rates. The Children’s Oral Health Program, Seniors’ Pharmacare, and Family Pharmacare Programs are not insured outside of the province.

Travel insurance is strongly recommended.

If you plan to leave Nova Scotia for an extended period, please contact MSI Registration and Enquiry before you leave, so your eligibility can be clarified and the extent of coverage determined. You can reach them by phone at 902-496-7008 or 1-800-563-8880 (toll free within Nova Scotia).

What is my coverage when travelling within Canada?

All provinces except Quebec have signed an Interprovincial Billing Agreement. If you show your current provincial Health Card to the provider for medically necessary insured services the claims will be paid by the host province. They will be reimbursed by the home province.

If you are required to pay the attending physician please submit your receipt to MSI for consideration. If you have any questions please call the MSI Registration and Enquiry Department at 902-496-7008 or 1-800-563-8880 (toll free within Nova Scotia).

How long after I apply for MSI must I stay in Nova Scotia before I can travel?

If you have moved to Nova Scotia from outside Canada, you must reside in Nova Scotia for 90 days before you take a short absence (under 183 Days) – or 183 days if you want to take an extended absence.

How long will MSI provide coverage during an extended absence?

If you are a student, you will be provided coverage as long as you maintain full-time student status.

If you are away on a contract (work or volunteer) outside Canada, you are eligible for coverage if your contract is for less than 24 months. You must live in Nova Scotia for 183 days before you are eligible for coverage under another contract.

If you are working in another Canadian province for more than 12 months, you should contact that province for coverage. There is an Eligibility and Portability Agreement with all the provinces and territories.

If you are on vacation, you will have continuous coverage if you are leaving Nova Scotia for up to seven months. Residents are entitled to a 12 month absence once every six years.

If you are going on vacation, for over six months - but less than 12 months, you will be entitled to extended absence after adhering to the 183 day ruling for five consecutive years.

If I go to school outside of Nova Scotia am I still covered?

If you are attending an educational institution on a full-time basis, you would have continuous coverage. Documentation from the educational institution indicating full-time status is required.

If I must be away from Nova Scotia because of my job, am I still eligible for MSI coverage?

If your job requires you to leave Nova Scotia frequently (not physically present for a minimum of 183 days), but Nova Scotia is your permanent home, you may still be eligible for coverage.

Contact the MSI Registration and Enquiry Department at 902-496-7008 or 1-800-563-8880 (toll free within Nova Scotia).