Goods and Services Standard Development Committee

The goal of the goods and services standard is to make sure that persons with disabilities, Deaf and/or neurodivergent persons have equitable access to goods and services. The standard will address how service providers interact with and are trained to serve persons with disabilities (like how persons with disabilities access goods and services and the use of assistive devices).

The Goods and Services Standard Development Committee will develop recommendations focused on accessible customer service.

About the committee

The majority of committee members identify as having a disability. Committee members include:

• persons with disabilities
• representatives from organizations that provide services to persons with disabilities
• representatives from sectors impacted by the standards, like the business sector and municipalities
• representatives from the Department of Health and Wellness, Department of Community Services and Department of Service Nova Scotia and Internal Services

Committee members

• Travis Gunn, Chair - Chief Operating Officer, MacQuarries Pharmasave Group
• John Smith, Vice-chair - Chair, Annapolis County Inclusion, Diversity, Equity, Accessibility (IDEA) Committee, Bridgetown
• Cassie Manuel - Physical Activity Consultant and Inclusion Specialist, Dartmouth
• Colin Campbell - Director, Government and Community Relations, African Nova Scotian Affairs, Halifax
• Hannah Wood - CEO, Fulcrum Accessibility Consulting, Halifax
• Janice Hussey - Coordinator, Disability Support Program, Department of Opportunities and Social Development, Halifax
• Jen Green - Manager, Inclusion and Accessibility, Nova Scotia Liquor Commission, Halifax
• John Turner - Environmental Lab Technician and Disability Advocate, Halifax
• Jordan Keddy - Policy Analyst, Privy Council Office, Government of Canada, Waverley
• Jorge Mora - Manager Fund Accounting, SS&C Fund Services and Multiple Sclerosis and Disability Advocate, Bedford
• Justin Read - Instructor, NSCC, Halifax
• Kim Bates Cusack - Accessibility Advocate, Bateston
• Kimberley Bernard - Diversity and Inclusion Consultant, Halifax
• Louise Gillis - Immediate Past President, Canadian Council of the Blind, Sydney
• Lui Greco - Lead, Information Technology and Accessibility, CNIB, Eastern Passage
• Michelle Simpson - Director Corporate Strategy, Service Nova Scotia, Procurement
• Misty James - Director, Recreation, Municipality of Barrington
• Natalie d’ Entremont - Director, Recreation Services, Municipality of the District of Argyle, Lower West Pubnico
• Rick Goodman, KC - Non-practicing Advisor, Patterson Law and Chairperson, Accessibility Committee, Abercrombie Golf Club, New Glasgow
• Steve Roy - Project and Administrative Coordinator, Nova Scotia Human Rights Commission, Dartmouth
• Steven William Murgatroyd - Canadian Forces Retired Sergeant, DND and High Performance Director, Archery Nova Scotia, West Hants
• Zoh Qureshi - Faculty Member, Nova Scotia Community College