Conciliation and Mediation Services can assist parties who are unable to resolve a grievance, but would like to avoid the wait time and costs associated with arbitration. CMS is proud to have worked with parties to mediate approximately 2000 grievances to date with an approximate settlement rate of over 87%.
This program uses the services of a professional mediator to help solve the problem, without prejudice. Both parties must request this assistance. The mediator works as a neutral third party and keeps the process flexible, informal, and creative. The intent is to find solutions that satisfy the interests of both parties, rather than having a third party impose an outcome.
If mediation is unsuccessful, the parties still have the right to access other options, including arbitration. Meetings are held at the workplace whenever possible and there is no charge for the mediator’s services.
For questions or additional information, please contact Conciliation and Mediation Services.