Delinquency & Default

What to do when you're missing payments.

If you are "delinquent" on your student loan, you are behind on your payments.This can negatively affect your credit rating, and have some other serious consequences.

If you are behind on your payments and you are in danger of defaulting on your loan, call us. We have Repayment Assistance Plans to help you until you can afford to make regular payments again.

If you have been told you're in default, but you are still in school, you may need to take action to reinstate your Interest-Free Status.

If you have "defaulted" on your Student Loan(s), or your loans are "in arrears," this means that once your loan(s) entered repayment, you did not make several of the regular payments you agreed to make when you borrowed the funding. This has serious consequences, but your may be able to return your loan to good standing.

Consequences of Delinquency and Default

The consequences of defaulting on student loans can be quite serious and longlasting. Being in default for missing monthly payments usually results in damage to your credit rating and seriously affects your ability to borrow money or obtain credit in the future. It also has a direct effect on your ability to borrow any further student assistance funding.

  • If you defaulted on your Canada Student Loan, you will not be eligible for either a Canada Student Loan (CSL) or a Nova Scotia Student Loan (NSSL).
  • If you defaulted on your NSSL, you will not be eligible for a NSSL but you may be eligible for a CSL.
  • If you have a loan in default, you may be able to return it to good standing.


The bankruptcy rules for student loans are different than for other debts. Industry Canada's website has information about bankruptcy and student loans.


Returning your loan(s) to good standing

If you are in default, but wish to return to study with the help of student assistance, you should contact the National Student Loans Service Centre and the Nova Scotia Student Assistance Office.

You will need to give your Social Insurance Number and the reason for defaulting on your loan.


Service Nova Scotia


If your loans are in default, and have "been returned to Nova Scotia Student Assistance" you should contact Service Nova Scotia to make payment arrangements.

Service Nova Scotia
P.O.Box 755
Halifax, NS B3J 2V4

Phone 1-800-429-0621 (Press option 3)
Fax 1-902-424-0660

For inquiries about your account & repayment assistance programs for NS Student Loans received since 2008.

Management of all Nova Scotia Student Loans received since 2008

Phone: Monday - Friday, 8 am to 8 pm, your time.
Toll-Free in North America: 1-877-283-1687
Outside North America: 905-306-2460
(International students may call collect)

Fax: 1 877 683-1686
Fax from outside North America: 905 283-1686

Resolve NSDL
P.O. Box 1007
Mississauga "B" Postal Outlet
Mississauga, ON L4Y 3W3

National Student Loan Service Centre

For inquiries about your Canada Student Loan account and repayment assistance programs.

All Canada Student Loans

National Student Loans Service Centre

Toll-Free in North America: 1-800-815-4514
TTY: 1-888-815-4556
Fax: 1-888-815-4657
Fax from outside of North America: 1-905-306-2414.

National Student Loans Service Centre
P.O. Box 4030
Mississauga, Ontario L5A 4M4

National Student Loans Service Centre (NSLSC)


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