Contact Student Assistance and submit documents
Online through MyPATH
Login to your MyPATH account to submit a secure inquiry or question. You will be notified by email once a response to your inquiry is sent.
A response to your question can take up to 3 to 5 business days or occasionally longer during peak time periods (July to November and January to March).
If you have not yet received a response to an inquiry you've made in MyPATH, do not resubmit your inquiry. Submitting an additional inquiry will reset your place in the queue and will cause longer response times.
If you have technical issues with MyPATH, contact Student Assistance by phone.
By phone
Before you call, login to your MyPATH account to access the latest information about your application, the information you are looking for might be in your account. Be prepared to discuss your application details.
Monday to Friday, 8:30am to 4:30pm
Phone: 902-424-8420
Toll Free: 1-800-565-8420
During peak periods, callers in the waiting queue may have a wait time of up to 50 minutes.
If you hear a busy signal, this means the call waiting queue is full - call back to enter the waiting queue.
If you are in the waiting queue and your call is not answered by 4:30pm, call back during the hours of operation.
Walk-in service
Monday to Friday, 8:30am to 4:30pm
The Thompson Building
1256 Barrington Street
Halifax, Nova Scotia
There is often a wait to speak to a Client Service Officer. Walk-in inquiries can take 20 to 60 minutes per person.
During peak periods, walk-ins are accepted until 4:00pm because service ends at 4:30pm.
By mail
Nova Scotia Student Assistance
PO Box 2290, Halifax Central
The Thompson Building
Halifax, Nova Scotia
B3J 3C8
After hours document drop box
Located at the front entrance of The Thompson Building.
1256 Barrington Street
Halifax, Nova Scotia
Financial aid counsellors
If you need help understanding your student funding, Financial Aid Counsellors offer personalized support based on your circumstances, including detailed explanations of assessment results and guidance through the student appeal process.
You will need to book an appointment to meet with a Financial Aid Counsellor. Contact Student Assistance to request an appointment at 902-424-8420, toll-free at 1-800-565-8420 or make a callback request to book an appointment through your MyPATH account.
Managing or repaying loans
If you have questions about managing or repaying your Canada and Nova Scotia loans, visit the repayment webpage for more information about who to contact.
Canada Student Loans in repayment
Contact the National Student Loans Service Centre.
Nova Scotia Student Loans in repayment
Contact the Resolve Corporation.