Employment Support and Income Assistance (ESIA) Policy Manual

If you are looking for general information, see our pages about Income Assistance or Employment Support Services.

This manual contains all of the policies a caseworker uses when making their decisions. It is also the first thing that supervisors and appeal board members look at when deciding if the decision was the correct one. If you have questions about specific services or benefits that are available to you, the information in this manual may be useful.