The toll free 1-800-225-7225 is a simple way for individuals to connect to the Continuing Care Services.
When you call Continuing Care, you will speak with an Intake Worker. The Intake Worker documents basic information about you and forwards this information to a Care Coordinator.
A Care Coordinator will call you back and arrange to meet with you. During this meeting, you will be assessed regarding your care needs and the Care Coordinator will talk to you about the outcome of the assessment (i.e., required services).
If you are in agreement, services will be set up.
Anyone can make a referral to Continuing Care Services as long as the individual requiring the services is aware of the referral. A referral may be accepted from the individual or person acting on the individual’s behalf.
Where an individual has capacity and refuses to give permission for the referral for Intake, the Care Coordinator or the Intake Worker shall not accept the referral. If the Care Coordinator has information that the individual may be an “adult in need of protection” the Care Coordinator or the Intake Worker shall report the situation to Adult Protection Services.
Intake hours of operation are from 8:30 am to 4:30 pm seven days a week. If you get voice mail, please leave a message. An Intake Worker will phone you back.
If you are calling from outside Nova Scotia about someone who lives in the province, please call the appropriate number below. These telephone numbers operate every day, including weekends, from 8:30 a.m. to 4:30 p.m.
Download What happens when you call Continuing Care in PDF format.
Télécharger Que se passe-t-il lorsqu’on appelle les Services de soins continus? en format PDF.