Support for the Drug Information System is provided by the Nova Scotia Health Authority. When you call for support, the phone will be answered by the Health IT Service Desk.
You will be provided with the Service Desk number when you receive your Drug Information System user ID.
What to Say When You Call
To request support from the Health IT Service Desk:
The Drug Information System is supported by a team of clinical application specialists at the Nova Scotia Health Authority.
The Health IT Service Desk is open to log calls for the Drug Information System Support Team 24 hours a day, 7 days a week.
The Drug Information System Support Team is available Monday to Friday, 8am to 4pm.
Drug Information System Downtime
If the Drug Information System is down unexpectedly, a notice will appear on the portal login screen.
The maintenance window for the Drug Information System is Thursday from 12:30am to 8am. The system may be unavailable during this time.
The Service Desk is open to log calls for the Support Team 24 hours per day, 365 days per year.