Technical Support


Drug Information System - SHARE Clinical Portal Technical Support

Support for SHARE is provided by the Nova Scotia Health Authority. When you call for support, the phone will be answered by the Health IT Service Desk.

You will be provided with the Service Desk number when you receive your SHARE user ID.

What to Say When You Call

To request support from the Health IT Service Desk:

  • say that you have a question about the SHARE Clinical Portal (they need to know that you are calling about the SHARE system)
  • give them your name and telephone number where you can be reached

Support Hours

SHARE is supported by a team of clinical application specialists at the Nova Scotia Health Authority.

The Health IT Service Desk is open to log calls for the SHARE Support Team 24 hours a day, 7 days a week.

The SHARE Support Team is available Monday to Friday, 8am to 4pm.

SHARE Downtime

If SHARE is down unexpectedly, a notice will appear on the login screen.

Regularly scheduled maintenance for SHARE occurs every Monday morning at 2am for a short period of time. A reminder notice will appear on the login screen.