Technical Support


Drug Information System - SHARE Clinical Portal Technical Support

Support for SHARE is provided by the Nova Scotia Health Authority (NSHA). When you call for support, the phone will be answered 'Health IT Service Desk'. You will be provided with the Service Desk number when you receive your SHARE User ID.

What to Say When You Call:

  • Say that you have a question about the SHARE Clinical Portal (they need to know that you are calling about the SHARE system)
  • Give them your name and telephone number where you can be reached

Support Hours:

SHARE is supported by a team of clinical application specialists at the Nova Scotia Health Authority (NSHA)

  • The Health IT Service Desk is open to log calls for the SHARE Support Team 24/7/365
  • The SHARE Support Team's hours of operations are: Monday to Friday, 8:00am - 4:00 pm

SHARE Downtime:

If SHARE is down unexpectedly, a notice will appear on the Login screen.

Regularly scheduled maintenance for SHARE occurs every Monday morning at 2:00am for a short period of time. A reminder notice will appear on the Login screen.