Technical support for the Drug Information System is provided by the following.
If you are experiencing an issue with the Drug Information System, contact:
These groups will work to resolve your issues and will contact Drug Information System Support on your behalf if required. Your pharmacy will never contact the Drug Information System Support Team directly.
Note: if it is suspected that a patient’s privacy has been breached, your pharmacy is to contact the Department of Health and Wellness – Privacy and Access Office at 1-855-640-4765.
The following Drug Information System Support: Getting Help guide will provide you with more detail.
If you’re working in a pharmacy connected to the Drug Information System, more information can also be found on the Drug Information System Support Team’s website http://disinfo.nshealth.ca.
Your first point of contact for technical support should be your pharmacy’s Service Desk or your Pharmacy System Vendor.